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Services & Operations roles
We are hiring Guest Relation Manager (GRM)!
A GRM acts as a brand ambassador at JUMBO, build relationship with customers and to leads the GRM team to ensure service excellence; and ensures standards are adhered to.
- Responsibilities:
- GENERAL TRAITS • Charismatic and approachable personality • Believe in providing service excellence • Able to maintain composure in stressful situations • Patience to teach and guide inexperienced staff ROLES DURING OPERATIONS • Complete GRO job scopes in accordance with company’s standard operating processes • During roll-call, highlight any upcoming customers that would require special attention • Manage walk-in customers to maximize table turns and manage customer waiting expectations • Work closely with service team to ensure tables are returned in the required time • Able to arrange customer arrivals and manage seating timings to ensure smooth operation • Greet JUMBO rewards Premium members by name • Survey all diners, handle and resolve customer complains • Build relationships with customers • Lead GRO department to ensure service excellence • Train GRO team to be proficient and efficient ROLES DURING NON-OPERATIONS • Follow-up on upcoming reservations in accordance with the standard reservation timeframe • Ensure GRO department daily opening and closing is in accordance with company standards • Provide sales quotations and event preparation necessities • Setup GRO department at new outlets (including training) • Handle and resolve customer feedback (email and online reviews) • Standardize GRO department operating procedures throughout the brand • Assist Restaurant Manager to train service team on customer relation building • Participate in various company initiatives and projects as required
- Skills & Requirement:
- • Good command in written and conversational English • Good command on conversational Mandarin and Korean • At least 5 years of experience in customer relation WORKING HOURS • 5.5-day work week • Straight shift with 30min dinner break
- If you are the right person that we are looking, wait no more! Apply with us now by filling up the form below.
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✓ Hiring right - match the right candidate with the right job.
✓ Adopt a consultative approach to recruitment, matching candidates to ideal jobs for mutual success.
✓ Committed to lasting client and candidate relationships.
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